Housing Use Cases.
EVA - AI Virtual Assitant
Modernises the way registered social landlords interact with Residents & Employees. Designed to significantly improve communications with more first-time resolutions, reduce inbound calls to contact centres and step change the customer experience
Universal Credit Verification
Check and confirm tenancy details automatically with claims being processed by a robot, representing 4-5 times productivity improvement and 100% accuracy rate
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Former Tenant Arrears
Automates validation checks for each
former tenant account and adding
appropriate actions on the back of the
checks to accelerate the debt collection process
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Email Reroute
Categorises emails based on their content and forwards them to the appropriate departmental inbox for action or creates a transaction in an operational system e.g. a CRM case
Invoice Processing
Extracts invoice from PL inbox, auto-rejects invoices without PO and sends emails to the supplier in request of invoices with a valid PO. Accepted invoices will then be registered and matched against agreed rules
Leavers Management
Check and remove each leaver from relevant systems, with complex rules applied to control data and service access, which avoid ex-employees having access to company's sensitive information and property
Mail Merge Notifications
Notifications for tenants can be generated and sent by a robot, relieving staff from doing repetitive and time-consuming tasks
Student Accommodations FAQ
Matches student enquiries with available properties and answer questions related to the properties