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Leading Software Provider for the Social Housing Sector 

We combine Intelligent Automation and AI solutions to help social landlords
work smarter, achieve more, and deliver better support for residents.

As automation and AI tools become an integral part of modern business, it’s vital for teams to stay ahead. Our comprehensive workshops, delivered by experienced consultants, equip your staff with the skills and confidence to make the most of automation technology.

RPA Skills Development

Looking to automate your business processes but unsure where to start? We can help you map out your processes and develop a digital transformation plan tailored to your organisation’s goals.

Digital Transformation Planning

Our Core Housing-related Applications 

Universal Credit Verification(UCV) Automation 

Image by Jakub Żerdzicki

Our UCV Automation solution helps social landlords streamline the Universal Credit verification process.

The system automatically checks tenant details against in-house databases, applies validation rules, and submits approved claims with notes recorded on the resident’s account.

Our Services 

Housing Sector Automation Solutions

We specialise in developing automation solutions for social landlords, including our UCV application Automation solution, Direct Debit Uplift, HB Letter Automation, and much more.

Business-Wide Automation Solutions

Our functional automation solutions can be applied across multiple departments such as PL inbox processing, starter, mover and leaver automation, and other key processes that enhance efficiency and reduce manual effort.

Who We Are & What We Do

At Enterprise RPA, we’re passionate about helping organisations work smarter through the power of Robotic Process Automation (RPA), Artificial Intelligence (AI) and Digital Assistants. Our mission is to transform time-consuming manual tasks into seamless automated processes that allow people to focus on what really matters.

With a strong background in the Housing Sector, we have developed a range of automation solutions that have transformed the way social landlords operate.

 

These proven approaches can also be tailored to suit a wide variety of other industries and business functions. Our goal is to help organisations streamline their operations and achieve lasting efficiency through intelligent automation.

Image by Jakub Żerdzicki

Direct Debit Rent Adjustment Automation 

Direct debit is a vital collection method for housing providers, but annual rent adjustments and notifications are often manual and time-consuming for staff.

Our Direct Debit Automation solution updates rent balances, verifies tenant records, and issues batch notifications. It supports multiple tenancy types and adapts to organisational policies and local authority requirements.

Advanced Email Reroute Processing

Image by Jakub Żerdzicki

Social landlords receive high volumes of general enquiry emails, which staff often have to review manually. This is time-consuming and slows responses.

Our Email ReRoute solution uses RPA and AI to categorise emails with natural language processing. Messages are automatically redirected to the right department or logged as cases in systems such as CRMs. This speeds up responses, reduces manual effort, and ensures enquiries about rent, benefits, ASB, inspections and more are handled efficiently.

A

PILOT RPA

A Concept-service that offers fast and measured ROI, for tangible results

B

SKILL STARTER

Enterprise RPA Accelerate training approach  - Develop your competency with Trusted advice

C

ONE CASE

RPA Ready - Pick a Use-case with our guide & deliver Robot-return fast [value]

D

AUTOMATION CANDIDATE MAP

Work with Subject Matter Experts, to identify candidate RPA processes

E

CONNECT RPA

Link RPA, Document Understanding & Digital Assistants for Enterprise transformation

A Seamless User Experience

FEATURE 1

SEAMLESS DEPLOYMENT

FEATURE 2

FULLY SECURED

FEATURE 3

PROVEN COMPLIANCE

FEATURE 4

PURPOSE-BUILT SOLUTIONS

FEATURE 5

DEDICATED SUPPORT

FEATURE 6

CONTINUOUS INNOVATION

Our Clients

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Testimonials

We are excited to be using our new automation process, our colleagues are able to work along with automation instead of using the traditional ways to deal with customer facing tasks

Paul Malkin

Head of Customer Services, Aspire Housing

The team at Enterprise RPA have been fantastic at understanding our requirements and translating this into an automated process for the business

Jamie McCracken

IT Manager, Bassetts

Enterprise RPA demonstrated the opportunities we could achieve with process automations in an easy-to-understand format. They provided use case sessions that identified the areas which might be most appropriate for using the Robots

Justin Clark

Support Services General Manager, Hellmann Worldwide Logistics

We have seen excellent customer feedback from the implementation of live chat through to a fully live service. The team have been heavily engaged in the new service and are exceeding KPI’s, providing an outstanding customer experience

Charlotte Gapper 

Service Delivery Manager, Saint-Gobain

Industry Updates

Background

Want To Take The First Step To Your Automation Journey?

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