BGF-backed Voicescape, a Manchester-based provider of analytics and engagement solutions to nearly 100 UK social landlords and local authorities, has announced its acquisition of Enterprise RPA.   Founded in 2018, Enterprise RPA supports social housing providers to work smarter and deliver better tenant support through Robotic Process Automation (RPA). The move consolidates two complementary technologies - AI-driven tenant engagement and RPA - to meet surging demand in the se

Agentic AI was one of the defining technology stories of 2025, and its influence will continue well into 2026. After a year of experimentation, business leaders are now looking for practical results, not just promising pilots. The latest UiPath report  highlights several trends that help explain how organisations are thinking about agentic AI in the year ahead. At Enterprise RPA , we have been closely involved in AI and automation for many years, and what we see in the report

Housing Associations regularly receive Housing Benefit (HB) overpayment invoices from local authorities. The amounts may be small, but the administrative effort is not. Teams spend time checking tenancy details, updating systems and keeping records consistent, and high weekly volumes can quickly turn this into a substantial workload. Where the Pressure Comes From Councils use different formats, so staff retype the same information repeatedly. Tenancy, benefit and finance deta

More organisations are adopting Robotic Process Automation (RPA) to streamline operations, reduce manual work, and boost productivity. One important question often arises: should you build your RPA capabilities internally or outsource them to experienced consultants?  Both options can work, but they demand different resources and levels of commitment. Building internally gives you control and ownership, while outsourcing provides access to ready expertise and faster implement

At Enterprise RPA , we’ve been deeply involved in AI development for years,  Gartner’s latest report on agentic AI validates much of what...

When organisations first consider Robotic Process Automation (RPA), a few questions always come up. From implementation to data security,...

Latest government data shows that 8.0 million people were on Universal Credit in July 2025 , up from 6.9 million in July 2024 . Demand...

Agentic AI is different from traditional software. Instead of following a fixed set of instructions, it can make its own decisions on how...

From time to time, Housing Associations receive Housing Benefit (HB) overpayment invoices from the local authority, requesting repayment...

Automating the Universal Credit Verification (UCV) process has made a real difference for many social landlords — but like any system,...

Automation has become an essential tool for businesses striving for efficiency, accuracy, and scalability. With multiple automation...

How to Choose the Right AI Platform for Your Enterprise   The rise of AI offers businesses unparalleled opportunities to improve...

The Challenge: Rising Demand and Complex Processes  Local Authorities across England are facing unprecedented challenges in meeting the...

The recent downturn in the US stock market has highlighted a harsh reality: the rush to invest in AI has not yet delivered the expected...

Rental income is a vital financial resource for social landlords, supporting your financial commitments and the management and...

Digital transformation is more than just a buzzword—it's a critical journey for businesses aiming to stay competitive in today's rapidly...

Automation is now a key component in many enterprises and is integral to numerous organisations’ digital strategies. Despite its growing...

Every company's journey to digital change is different, depending on its goals and challenges. But making sure you have the right...

Undertaking the path of automation signifies a major milestone for many organisations. By embracing robotic process automation (RPA),...

"With great power comes great responsibility" a sentiment from Voltaire (and echoed by Spider-Man) is also relevant to C-suite Executives...