Our primary partner, DRUID, is included as a Major Contender in "Conversational AI Products PEAK Matrix® Assessment 2021", a recent report by Everest Group.
The DRUID Platform is highly versatile as it covers areas such as Customer and Agent Support, IT helpdesk, HR support and Legal
The platform has the capability to remember context from previous conversations, switch contexts and remembering this across multiple channels such as whatsapp/teams/messenger
Through its advanced NLP engine, the DRUID platform has native support for over 45 languages
It provides a fully reflective conversational flow that fits, and adapts to the changing narrative and it has native integration with major RPA [process automation] products to take conversation to a completed outcome.
The report also rated DRUID as one of the top three performers for the overall value delivered in hyper-automation projects.
We are hosting a webinar on 21 Oct (Thurs) @11am to demonstrate how DRUID’s Conversational Assistant Answers more Questions first-time, Increasing Customer Satisfaction and Seamlessly supporting your People.
Register now to save your seat!