Automate Universal Credit Verifications to avoid underpayment and admin burden

Latest government data shows that 8.0 million people were on Universal Credit in July 2025, up from 6.9 million in July 2024. Demand for UC claims continues to grow year on year, driven both by rising need and the ongoing UC migration. To cope with this surge, the DWP has approved the use of automation tools to ease the strain on workloads.

At Enterprise RPA, we’ve developed a powerful automation solution designed specifically for housing providers. Our robots can seamlessly interact with the DWP portal, Housing Management, and Finance systems to automatically verify tenancy details and process claims, delivering 4–5 times productivity gains compared to manual processing.

By using RPA to validate DWP processing with precision, we enable landlords to more than double their support capacity. Robots handle repetitive, time-consuming tasks that often cause bottlenecks, reducing administrative pressures and allowing staff to focus on delivering direct support to residents.

Social landlords have trusted Enterprise RPA for years, relying on our proven track record in Universal Credit verification. During the busy period from 1 April to mid-May 2025, our solution successfully submitted over 200,000 claims to the DWP. Our solution is compatible with major Housing Management and CRM systems on the market and can be extended to cover additional income processes such as Direct Debit uplifts and Former Tenant Arrears.

If you’re ready to streamline UC verifications and improve efficiency, we’d love to show you how! Contact us now for a demo