The COVID-19 crisis has led to a profound shock to the employment market, one consequence of which is a rising number of claimants of means-tested benefits and higher entitlements among existing claimants. On top of that, the government has announced an extension that requires an intuitive and agile response, placing increasing pressures on housing providers, authorities and landlords.
In many cases, responding to these changes is a manual and individual process performed by housing and income teams. Their priority is to ensure clients' are getting the support they need right now; with minimal disruption or delay !.
Robotic process automation (RPA) is the use of computer software ‘robots’ to handle repetitive, rule-based digital tasks such as filling in the same information in multiple places, reentering data, or copying and pasting. It enables organisations to give more mundane admin work over to machines that can handle it well and in full compliance.
The Universal Credit Verification Solution for Housing Providers
By applying RPA, to accurately verify DWP processing, delivers a doubling+ of support, as robots remove the time-consuming elements that can lead to extensive delays. A robot(s) interacts with the DWP portal, Housing Management and Finance systems, to check and confirm tenancy details automatically, removing a significant admin burden from landlords and freeing staff to focus on more direct support to residents and partners.
The Automation Solution
Universal Credit Claim Verification [UCV] – The Department of Work and Pensions (DWP) adds properties to the landlord portal whenever a Universal Credit application is made or whenever a resident’s rent increases (Natural Migration). The relevant Housing Association or Authority must then verify the application via a portal to check the resident’s details against the Housing Management database. Income Officers currently undertake this work manually.
Automated Housing Benefit Payment Processing – Every month local authorities need to send Housing benefit payment files to the Housing Association. Typically, these are in different formats and manipulation is required before they can be uploaded to the Housing Management System. Payments are then reconciled against the banking records. RPA automatically re-formats the files, uploads the information into the relevant systems and performs a reconciliation
Put RPA to the test with the Universal Credit Verification case.
READ MORE - Download the Housing RPA Infographic here