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Automate Universal Credit Verifications to avoid underpayment and admin burden

With the continuing cost-of-living crisis, there is a rising number of claimants of means-tested benefits and higher entitlements among existing claimants. On top of that, The Department for Work and Pensions (DWP) announced that all benefit claimants (including Housing Benefit) will be moved over to Universal Credit by the end of 2024, with moves from legacy schemes resuming. There can be 50% increase in UC Claims by end of 2024 due to the migration policy away from the benefit system. Responding to high demand, as of 22nd January 2024, DWP has granted approval for the use of automation tools to alleviate the heavy workload.

The Universal Credit Verification Solution for Housing Providers

Enterprise RPA has designed an automation solution that can ease your burden. A robot(s) can be assigned to interact with the DWP portal, Housing Management and Finance systems, to check and confirm tenancy details automatically with claims being processed in an average of 3 minutes, representing 4-5 times productivity improvement. The success of this approach is evidenced by our Customer story - Stockport Homes automates Universal Credit Verifications to handle peak volume

By implementing RPA to meticulously validate DWP processing, we achieve a significant increase of more than double in support. Robots adeptly handle the laborious tasks that often result in prolonged delays, alleviating a substantial administrative load from landlords and enabling staff to redirect their efforts towards providing more direct support to residents and partners.

Social landlords have placed their trust in Enterprise RPA over the years, relying on our proven track record for delivering exceptional services in Universal Credit Verifications. We're proud to continue serving the industry with cutting-edge automation solutions.

If you're ready to streamline your UC Verifications and enhance efficiency, don't hesitate to reach out to us. We're here to support you every step of the way.


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