Updated: Sep 11
With the continuing energy and cost-of-living crisis, there is a rising number of claimants of means-tested benefits and higher entitlements among existing claimants. On top of that, The Department for Work and Pensions (DWP) announced that all benefit claimants (including Housing Benefit) will be moved over to Universal Credit by the end of 2024, with moves from legacy schemes resuming. There can be 50% increase in UC Claims by end of 2024 due to the migration policy away from the benefit system.
The Universal Credit Verification Solution for Housing Providers
Enterprise RPA has designed an automation solution that can ease your burden. A robot(s) can be assigned to interact with the DWP portal, Housing Management and Finance systems, to check and confirm tenancy details automatically with claims being processed in around 2 minutes, representing 4-5 times productivity improvement. The success of this approach is evidenced by our Customer story - Stockport Homes automates Universal Credit Verifications to handle peak volume
By implementing RPA to meticulously validate DWP processing, we achieve a significant increase of more than double in support. Robots adeptly handle the laborious tasks that often result in prolonged delays, alleviating a substantial administrative load from landlords and enabling staff to redirect their efforts towards providing more direct support to residents and partners.