Frequently Asked Questions: RPA, Security & How We Work

When organisations first consider Robotic Process Automation (RPA), a few questions always come up. From implementation to data security, from procurement channels to ongoing support, our clients want clarity and reassurance before moving forward.

Here, we’ve collected some of the most common questions we’re asked, along with our answers.

How heavy is the implementation process?

Not heavy at all. We’ve designed our approach to be as light-touch as possible, so you don’t need to commit large internal resources. By using preconfigured modules and proven methods, we’re able to deliver working, tested automations quickly and with minimal disruption. This means your team can focus on their day-to-day priorities while we handle the setup.

How quickly can you deliver?

Speed is one of the biggest advantages of working with us. Thanks to prebuilt components and sector-specific knowledge, we can configure, test, and deploy faster than most organisations expect. Importantly, this doesn’t mean cutting corners — every solution is robust, secure, and ready ahead of your peak workloads.

Can your solution scale beyond the first use case?

Absolutely. While many clients start with a single automation, each project is designed as a foundation for more. Whether it’s Finance (invoice processing, reconciliations), HR (starters, leavers, movers), Customer Services (email management), or other operational areas, the same platform can expand across your organisation. The long-term value comes from building an automation ecosystem, not just a one-off fix.

What if we decide to change systems in the future?

No problem. Because we’re independent, we’re not tied to a particular vendor or technology. If you ever change your core systems, we can manage the migration of your automations smoothly, ensuring continuity and avoiding any risk of lock-in. Our flexibility is part of what makes us a long-term partner for our clients.

Are you on any procurement frameworks?

Yes. We’re listed on G-Cloud 14, which means government bodies can procure our services quickly, compliantly, and with confidence. This ensures that the buying process is as straightforward as possible and aligned with public sector procurement standards.

What about ongoing support?

We don’t stop at go-live. Automation is a journey, and continuity of support is guaranteed. Our team provides proactive monitoring, fast response times, and ongoing improvements as your needs evolve. Many of our clients highlight the strength of our partnership and reliability of support as one of the most valuable aspects of working with us.

How secure is RPA for handling sensitive data?

Security and GDPR compliance are built into every project we deliver. Sensitive data always remains on your side, activity logs are anonymised, and any test data we handle is fully encrypted. We collaborate only through secure client-invited channels, and formal GDPR and data-sharing agreements are in place as standard. In fact, using RPA is often more secure than relying on temporary staff to process sensitive workloads, since robots never expose data to unnecessary human access.

RPA can feel complex, but the key questions are always the same: implementation, scalability, security, and support. Our approach is built to make each of these simple, reliable, and future-proof.

If you’re ready to see how automation could work for your organisation, we’d love to talk.