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Housing Sector Automation Solutions

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Invoice Processing

Extracts invoice from PL inbox, auto-rejects invoices without PO and sends emails to the supplier in request of invoices with a valid PO.  Accepted invoices will then be registered and matched against agreed rules

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Onboarding Management

Using AI virtual assistant to guide new employees through every step of the onboarding process, providing links to the relevant information and engaging materials, reminding them of procedures and deadlines, and helping them fill out required forms

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Leavers Management

Check and remove each leaver from relevant systems, with complex rules applied to control data and service access, which avoid ex-employees having access to company's sensitive information and property 

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Mail Merge Notifications 

Notifications for tenants can be generated and sent by a robot, relieving staff from doing repetitive and time-consuming tasks

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Sudent Accomodation FAQ

Matches student enquiries with available properties and answer questions related to the properties 

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Temporary Housing Allocation

Instead of having staff juggling through multiple systems, our solution consolidates everything in one platform to handle data captures, initiate the next process, facilitate keys handover and streamline housing benefit application 

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Universal Credit Verification

Check and confirm tenancy details automatically with claims being processed by a robot, representing 4-5 times productivity improvement and enhanced accuracy rate

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Former Tenants Arrears

Automates validation checks for each former tenant account and adding appropriate actions on the back of the checks to accelerate the debt collection process

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Direct Debit Management

Checks tenant details and adjusting rent balances for direct debit. After verification, the system notifies residents of changes

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HB Invoices Automation

Automates reading Housing Benefit invoices, extracting data, cross-checking overpayments, and presenting summaries to staff, highlighting gaps or uncertainties to streamline validation workload

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Eva - AI Virtual Assistant

Modernises the way registered social landlords interact with Residents & Employees. Designed to significantly improve communications with more first-time resolutions, reduce inbound calls to contact centres and step change the customer experience 

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Email Reroute

Categorises emails based on their content and forwards them to the appropriate departmental inbox for action or creates a transaction in an operational system e.g. a CRM case

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