Housing Associations regularly receive Housing Benefit (HB) overpayment invoices from local authorities. The amounts may be small, but the administrative effort is not. Teams spend time checking tenancy details, updating systems and keeping records consistent, and high weekly volumes can quickly turn this into a substantial workload. Where the Pressure Comes From Councils use different formats, so staff retype the same information repeatedly. Tenancy, benefit and finance details live in...

More organisations are adopting Robotic Process Automation (RPA) to streamline operations, reduce manual work, and boost productivity. One important question often arises: should you build your RPA capabilities internally or outsource them to experienced consultants?  Both options can work, but they demand different resources and levels of commitment. Building internally gives you control and ownership, while outsourcing provides access to ready expertise and faster implementation. The right...

At Enterprise RPA , we’ve been deeply involved in AI development for years,  Gartner’s latest report on agentic AI validates much of what...