BGF-backed Voicescape, a Manchester-based provider of analytics and engagement solutions to nearly 100 UK social landlords and local authorities, has announced its acquisition of Enterprise RPA.   Founded in 2018, Enterprise RPA supports social housing providers to work smarter and deliver better tenant support through Robotic Process Automation (RPA). The move consolidates two complementary technologies - AI-driven tenant engagement and RPA - to meet surging demand in the sector for...

Agentic AI was one of the defining technology stories of 2025, and its influence will continue well into 2026. After a year of experimentation, business leaders are now looking for practical results, not just promising pilots. The latest UiPath report  highlights several trends that help explain how organisations are thinking about agentic AI in the year ahead. At Enterprise RPA , we have been closely involved in AI and automation for many years, and what we see in the report closely mirrors...

Housing Associations regularly receive Housing Benefit (HB) overpayment invoices from local authorities. The amounts may be small, but the administrative effort is not. Teams spend time checking tenancy details, updating systems and keeping records consistent, and high weekly volumes can quickly turn this into a substantial workload. Where the Pressure Comes From Councils use different formats, so staff retype the same information repeatedly. Tenancy, benefit and finance details live in...